Refund policy

Returns & Refunds Policy

Due to the size, battery-powered nature, and international shipping costs of this product, Clawbrella does not accept physical returns.

30-Day Damage or Defect Protection: If your umbrella arrives damaged, defective, or not functioning as intended, you must contact Clawbrella within thirty (30) days of delivery at customersupport@clawbrella.com. In these cases, Clawbrella will offer a free replacement unit or a full refund. No return of the damaged or defective item is required.

Non-refundable situations: buyer’s remorse or change of mind; incorrect use of the product; normal wear and tear; issues reported after 30 days that are covered under warranty only. By completing your purchase, you acknowledge and agree to this policy.

Two-Year Limited Warranty: Clawbrella stands behind the quality of our Electric Beach Umbrella with a 2-Year Limited Warranty, valid for two (2) years from the date of delivery. It covers motor and mechanical components, electrical components and internal wiring, and manufacturing defects in materials or workmanship. It does not cover damage caused by misuse, abuse, neglect, or improper assembly; damage from extreme weather, storms, or acts of nature; water damage beyond the product’s rated resistance; cosmetic wear such as scratches, fading, or dents; or unauthorized repairs or modifications. At the discretion of Clawbrella, we will replace the umbrella. Warranty replacements do not extend the original warranty period.

How to make a claim: All warranty and refund claims must be supported by photo and video evidence submitted at the time of request — clear photos showing the area of damage and a full video demonstrating the damage or product malfunction. Please send all required materials to customersupport@clawbrella.com. Approved replacement products will be shipped directly to the customer and will match the original order in branding, quality, and standards.