Customer policies

Warranty & Policies

Clawbrella proudly stands behind the quality of our electric beach umbrella with a 2-Year Limited Warranty and 30-day damage or defect protection. Here’s exactly what’s covered, what isn’t, and how to make a claim.

1. Two-Year Limited Warranty (optional, +$40)

Clawbrella proudly stands behind the quality of our Electric Beach Umbrella with a 2-Year Limited Warranty.

Coverage

  • Motor and mechanical components
  • Electrical components and internal wiring
  • Rechargeable batteries (normal use)
  • Manufacturing defects in materials or workmanship

Warranty period
This warranty is valid for two (2) years from the date of delivery.

Exclusions

  • Damage caused by misuse, abuse, neglect, or improper assembly
  • Damage from extreme weather, storms, or acts of nature
  • Water damage beyond the product’s rated resistance
  • Cosmetic wear such as scratches, fading, or dents
  • Unauthorized repairs or modifications

Remedy
At the discretion of Clawbrella, we will replace the umbrella. Warranty replacements do not extend the original warranty period.

2. Returns & Refunds Policy

Due to the size, battery-powered nature, and international shipping costs of this product, Clawbrella does not accept physical returns.

30-Day Damage or Defect Protection
If your umbrella arrives damaged, defective, or not functioning as intended, you must contact Clawbrella within thirty (30) days of delivery at customersupport@clawbrella.com. In these cases, Clawbrella will offer a free replacement unit or a full refund. No return of the damaged or defective item is required.

Non-refundable situations

  • Buyer’s remorse or change of mind
  • Incorrect use of the product
  • Normal wear and tear
  • Issues reported after 30 days that are covered under warranty only

By completing your purchase, you acknowledge and agree to this policy.

3. Warranty & Replacement Procedure

All warranty and refund claims must be supported by photo and video evidence submitted at the time of request. This helps us quickly assess the issue and provide the best possible resolution. Approved replacement products will be shipped directly to the customer and will match the original order in branding, quality, and standards.

Required documentation

  • Clear photos showing the area of damage
  • A full video demonstrating the damage or product malfunction

Please send all required materials to customersupport@clawbrella.com with the Subject Line: Warranty or Replacement (based on reasoning).